WeCanFit.co.uk

Terms and Conditions

These are wecanfit’s Online Store Terms and Conditions of sale, to which all online purchases are subject. If you've got questions about the site or your order, you should find the answers here:

Price Information, ordering an installation, payment, liability, delivery of the service, after-sales service and guarantees, complaints and queries, faulty goods.

1. Price Information
The prices shown are only applicable to purchases made via the wecanfit website.
Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All prices are correct at time of display online and include VAT. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.

2. Ordering Goods
To order a mobile installation from the online store simply click the "make a booking” button on the home page. If an installation service is not available for your product just request a quotation by filling in your details and using the free text box on the “request a quote page” informing us with as much detail as possible of the product you own and would like installing. One of our booking specialists will respond with a detailed installation quotation, and if favorable book the installation directly for you.
At the time our call centre contacts you to confirm your installation date, they will also notify you as to whether or not your product requires an additional accessories to complete the installation. If we recommend an accessory, you have the option to pay for it while on the phone, pay for it on the day of your installation if required, carry on and book the installation without accepting the accessory, or cancel the booking. However if you are informed that the installation requires an accessory and you choose not to purchase it, but book the installation service anyway and we then find we cannot install your product without the accessory, you will be charged for the installation, as per section 3 “Payment”.
During the purchase process you will be prompted to confirm the installation address details and acceptance of our Terms and Conditions of Sale. Finally you will be asked for details of the credit/debit card you wish to use. At any point you can return to a previous screen to make amendments. After entering your credit/debit card details you will have a final chance to check all the details of your order. Selecting "confirm" will generate and transmit your order. If you need to amend your order after it has been generated, please contact us either by email (bookings@wecanfit.co.uk) or telephone (0870 389 9000, Mon-Fri, 9am-5.00pm). Wecanfit will confirm receipt of your order by sending an email to you, and by ringing you to agree a date for your installation to be carried out. However this will not bring into existence a legally binding agreement between us. All orders placed on the wecanfit web site are subject to engineer availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. To clarify, no contract will exist between you and wecanfit for the sale of the service by us to you until your credit/debit card has been charged. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. Please note that the only language in which the contract can be concluded is English. Details of your order will be retained by wecanfit in our database and these details can be made available on request. Please email us at enquiries@wecanfit.co.uk.

3. Payment
We accept payment by most major credit or debit cards. Payment will be debited to your account before the installation takes place.
If you,or someone representing you,are unavailable on the agreed date of installation, or your equipment is found to be incomplete, or your installation booking is found to be different from the service you have ordered,we will charge the full installation fee without carrying out the service. However on rebooking the installation we will only charge 50% of the original fee.

4. Validation Checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery of the service. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, wecanfit will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data). We may need to contact you by letter, telephone or email to verify details before we are able to carry out this service or we may be unable to accept your order.

5. Liability
The majority of card issuers cover all the charges that may result from unauthorised use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorised use you should contact your card issuer without delay.

6. Delivery of service
We can install to any post-coded address on main land UK. For remote areas e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands and the Channel Islands there may be an additional installation charge and slightly longer lead-time. You will be informed of any extra charge at the point of booking the service with our call centre. The installation service can be delivered either to your home address, to an alternative address or to your place of work.
A signature will be required by you or a person you have nominated at the time the installation is completed. This is to confirm that you are happy with the service and that the installation has been carried out to your satisfaction.

6b. Lead Times
Installation lead times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days. From the receipt of your order we will endeavour to deliver your chosen
Installation to you within 10 working days. Installations to remote locations may take longer.

IMPORTANT
We do everything we can to meet the installation time specified in this section, however occasionally installation times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

7. After-sales Service and Guarantees
All our installations are covered by a 12-month guarantee; if a fault occurs with the installation you have received, please contact our customer services team on 0870 389 9000 or email customerservice@wecanfit.co.uk. If you request a revisit by one of our engineers and your product is found to be at fault rather than the installation, you may be charged for the visit.

8. Restrictions on Ordering and Delivery
We can only accept orders from holders of credit or debit cards registered at UK addresses.
We can install at most addresses in the U.K. Unfortunately we are unable to install at non-UK destinations, including the Republic of Ireland.

9. Complaints and Queries
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at enquiries@wecanfit.co.uk or contact us on 0870 389 9000, or write to;
The customer services department,
Wecanfit,
61 to 63 Dowson Road,
Hyde,
Cheshire.
SK14 1QS.
And we will do everything we can to help you.

10. Safe Shopping Guarantee
We have used every effort to ensure that shopping on the Internet with wecanfit is as safe as purchasing by card in a regular store. Our secure server software encrypts all of your personal information sent over the Internet. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption.

11. Texting service: -
During the course of the booking process you will receive 3 text messages to your mobile phone free of charge.